1. Who we are and acceptance
SuChatBot is a service of Sufam SpA (trade name: Sumetis), Chilean tax ID (RUT) 78.102.344-2, Serrano #125, Limache, Valparaíso 2240120, Chile. By creating an account or using the service, the business accepts these terms and our privacy policy.
2. Description of the service
SuChatBot lets a business connect its WhatsApp Business number to Meta's official WhatsApp Cloud API, either with its own Meta app or through SuChatBot's built-in signup ("Embedded Signup"). The business receives its own inbox and CRM (a dedicated instance hosted by SuChatBot) to view and reply to conversations, manage contacts and create message templates that Meta must approve.
SuChatBot respects Meta's 24-hour customer service window and is not designed for bulk messaging.
3. Early access stage
The service is in early access. Its features may change or be adjusted during this stage. Commercial terms will be communicated before any charge applies.
4. Account and the business's responsibility
The business is responsible for the information it provides, for its users and for keeping its credentials secure. It must have the authority to connect the WhatsApp Business number and the Meta account it registers.
The business is responsible for the content of the messages it sends and for having a legal basis to process the data of the people it communicates with.
5. Acceptable use and Meta's policies
The business must comply at all times with the WhatsApp Business policies and Meta's Commerce Policy, as well as applicable law. In particular, it must:
- Have its contacts' consent (opt-in) before messaging them with messages that require it.
- Not send spam, unsolicited bulk messages, or deceptive, illegal or Meta-prohibited content.
- Not use the service to circumvent Meta's rules or for fraudulent activity.
6. Meta messaging charges
Charges for using WhatsApp Business messaging are billed by Meta. The business pays them directly to Meta, in its own account. SuChatBot does not charge or intermediate those fees.
7. Availability
We make reasonable efforts to keep the service available, but we do not guarantee absolute or uninterrupted availability. The service depends on third parties, such as Meta and our server provider, and may be affected by maintenance or failures outside our control.
8. Suspension for misuse
We may suspend or terminate a business's access, with notice where possible, if it breaches these terms or Meta's policies, puts the security of the service at risk, or if Meta restricts its account.
9. Data ownership
The business's data, including its contacts and conversations, belongs to the business. SuChatBot processes it only to provide the service, as explained in the privacy policy. SuChatBot retains ownership of its software and brand.
10. Termination and data export
The business may stop using the service at any time. Before termination, it may ask us for an export of its data by writing to contacto@suchatbot.com. After termination, we delete the data within 30 days, unless the law requires keeping it, and we delete access tokens when the account is disconnected. You can request deletion as described on the data deletion page.
11. Limitation of liability
To the extent permitted by law, Sufam SpA is not liable for indirect damages, lost profits, or loss of data or opportunities arising from the use of, or inability to use, the service, nor for failures, changes or restrictions by Meta or other third parties. In any case, Sufam SpA's total liability to a business is limited to the amount that business has paid to SuChatBot in the 12 months before the event. This does not limit any non-waivable rights granted by Chilean law.
12. Changes to these terms
We may update these terms. We will publish the new version on this page with its effective date and, if the change is material, notify businesses with reasonable notice.
13. Governing law and courts
These terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of Valparaíso, Chile, without prejudice to any non-waivable rights granted by law.
14. Contact
Sufam SpA · Tax ID (RUT) 78.102.344-2 · Serrano #125, Limache, Valparaíso 2240120, Chile · contacto@suchatbot.com